Privacy Policy

1. Introduction

FurHomePH ("we," "our," or "us") operates the FurHomePH pet adoption platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, whether accessed via our website, mobile application, or other digital platforms.

We are committed to protecting your privacy and complying with applicable data protection laws worldwide, including but not limited to the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), Personal Information Protection Act (PIPA), and the Data Privacy Act of 2012 (Philippines).

2. Information We Collect

2.1 Personal Information You Provide

• Account Information: Name, email address, phone number, location
• Profile Information: Pet adoption preferences, experience with pets
• Pet Listings: Pet details, photos, descriptions, contact information
• Communications: Messages, inquiries, and correspondence with other users
• Identity Verification: Government-issued ID for verification purposes

2.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, clicks, search queries
• Location Data: General geographic location (with your consent)
• Cookies and Tracking: Session data, preferences, analytics

2.3 Information from Third Parties

• Social Media: Profile information when you connect social accounts
• Payment Processors: Transaction data for premium features
• Verification Services: Identity and background check information

3. How We Use Your Information

We process your personal information for the following purposes:

3.1 Service Provision

• Creating and managing your account
• Facilitating pet adoption connections
• Processing and managing pet listings
• Enabling communication between users
• Providing customer support

3.2 Safety and Security

• Verifying user identity and preventing fraud
• Detecting and preventing abuse or harmful activity
• Ensuring the safety of pets and users
• Maintaining platform security and integrity

3.3 Legal Basis for Processing (GDPR)

• Contract Performance: Providing our services as agreed
• Legitimate Interest: Platform security, fraud prevention, service improvement
• Consent: Marketing communications, location tracking
• Legal Obligation: Compliance with applicable laws

4. Information Sharing and Disclosure

4.1 With Other Users

When you post a pet for adoption or make an inquiry, certain information (name, contact details, pet information) is shared with relevant users to facilitate adoption connections.

4.2 Service Providers

We share information with trusted third-party service providers who help us operate our platform:

• Cloud hosting and data storage providers
• Email and communication service providers
• Payment processing services
• Analytics and performance monitoring services
• Customer support and helpdesk services

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response and breach notification procedures

6. Your Rights and Choices

6.1 Access and Portability

You have the right to access, review, and obtain a copy of your personal information in a structured, commonly used format.

6.2 Correction and Updates

You can update your account information at any time through your profile settings or by contacting us directly.

6.3 Deletion and Erasure

You can request deletion of your account and associated personal information, subject to legal and contractual retention requirements.

6.4 Opt-Out Rights

• Marketing communications (unsubscribe links provided)
• Location tracking (device and browser settings)
• Non-essential cookies (cookie preferences)
• Targeted advertising (advertising settings)

6.5 California Residents (CCPA)

California residents have additional rights including the right to know what personal information is collected, to delete personal information, and to opt-out of the sale of personal information.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for international transfers, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by data protection authorities
• Certification schemes and codes of conduct
• Your explicit consent for specific transfers

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Information: Until account deletion + 30 days for security
• Pet Listings: 2 years after listing expiration or removal
• Communications: 1 year for customer support purposes
• Transaction Records: As required by applicable financial regulations

9. Children's Privacy

Our Service is not intended for children under 16 years of age (or under 13 in the United States). We do not knowingly collect personal information from children under these ages. If we become aware that we have collected personal information from a child without proper consent, we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

• Essential Cookies: Required for basic platform functionality
• Analytics Cookies: Help us understand platform usage and performance
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Enable targeted advertising (with your consent)

You can manage your cookie preferences through your browser settings or our cookie preference center.

11. Third-Party Links and Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access through our platform.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through our platform or by email, and the updated policy will indicate the date of the most recent revision.

13. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

14. Jurisdiction-Specific Information

14.1 Philippines (Data Privacy Act)

We comply with the Data Privacy Act of 2012 and regulations issued by the National Privacy Commission of the Philippines.

14.2 European Union (GDPR)

For EU residents, we process personal data in compliance with the General Data Protection Regulation (GDPR) and provide all rights guaranteed under the regulation.

14.3 California (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act, including rights to know, delete, and opt-out.